Frequently asked questions and answers regarding Evoqins services and billing models

We have covered some of it for your convenience.

We have highly talented and experienced technical geeks focused on product development from ideation to end-product delivery. Also, our team has a track record of handling many international(countries like Qatar, United States, UK, Australia, Dubai, and Kuwait) projects and fintech domains. Explore our portfolio to discover how our designing and development process has made businesses competitive worldwide. You can check our About us page to know our vision and mission.

We serve a variety of industries, majorly focusing on fintech, mutual fund investment, banking, and the stock market, along with healthcare, hospitality, e-commerce, logistics, enterprise, and supply chain. Our team of experts are experienced in fintech product development by understanding and meeting the unique requirements of each fintech and other clients. Visit the industries page to learn about our domain expertise in detail.

Our approach to a new software solution involves a thorough understanding of the client's requirements, goals, and timeline. We then create a project plan (SOW) that outlines the phases we will go through to deliver the project on time and within budget. The process involves six phases for innovating a software solution:

Defining scope
UX research & wireframing
UI design & prototyping
Development
Quality assurance
Release and support

No, you do not need to have extensive knowledge of technology before contacting us for any project. Our mission is to make the software development process as seamless and hassle-free as possible for our clients. Our experts will work with you to understand your requirements and ideas. We will handle the project's technical aspects for you. All you need to do is provide us with an understanding of what you want to achieve, and we will take care of the rest. If you have any questions or concerns during the process, our team is always available to answer them and keep you informed about the project's progress.

We would not call it exactly a demo version, but using agile methodology compels us to create software solutions as soon as possible the idea surfaces. We follow the design phase, which includes research, conceptualization, detailed design, prototyping, and design review. We also practice sprint deliveries, so the end customers get the navigable prototype for their end user or investment pitch. And the sprint deliveries include the product's working progress on the sprint's task schedules.

We use email, slack, phone, or video conferencing as the primary point of communication to keep the client informed about the project's progress and to resolve any questions or concerns they may have during the product development process. Also, clients will be invited to notion/ Trello broads to see the sprint schedules of the design & development tasks and sprint deliveries.

Our company goes through a rigorous quality assurance process before delivering the product to our clients. We perform regular testing and code reviews to ensure that the code meets the client's requirements and is of the highest quality. We also use industry-standard tools to automate the testing process.

Our team possess skills enabling the company to deliver top-notch products to clients to achieve their business goals. Technologies we use to develop software include React Native, Flutter, iOS, Android, React Js, Next Js, Node Js, Python, PostgreSQL, and MySQL.

After understanding the client’s business idea, requirements, and scope, we will provide a quote or estimate for any project.

Our company charges for its services based on the size and complexity of the project. We provide a detailed quote after understanding the client's requirements, and our billing model includes team & augmentation, fixed cost, and flexible time & material.

Changes to the project scope are a natural part of the software development process. We handle these changes by communicating with our client, updating the project plan, and ensuring that the changes are incorporated within the project timeline and budget. Any additional charges for revisions or changes will be discussed and agreed upon with our client before work begins.

Yes, we can provide a detailed breakdown of the project costs, including the cost of designing, development, testing, and maintenance will be included in the quote we provide to the client.

Our company offers discounts on a case-by-case basis. Discounts may be available for repeat clients or projects with a longer timeline.

Yes, we offer flexible payment options to accommodate the needs of our clients. Our flexible payment option is ideal for clients who have product or business ideas and wants to scale up based on a roadmap.

Scope and time are pre-estimated
Requirement-based working hours
Hourly cost and monthly billing
Single point of contact for client & crew

Our company's refund policy will depend on the project's specific circumstances. If a project is cancelled or terminated early, any funds paid may be refunded, partially or in full, depending on the work completed.

Any taxes or other charges that may apply to the project will be discussed with the client and included in the quote. Our company will pay applicable taxes or charges on behalf of the client.

Our company offers various design services, including user interface (UI) design, user experience (UX) design, and branding. Our designers work with our clients to understand their requirements and create designs that meet their goals and requirements.

Yes, we offer design prototypes and wireframes before finalizing the design. It allows our clients to see a user interface of the design and make any necessary changes before the final design is completed.

Our designers work with our clients to ensure that the final design meets their needs and expectations. If revisions are necessary, we will incorporate them into the design and ensure that the final result meets the client's requirements.

Yes, we can provide design samples or a portfolio of our work to help clients better understand our design capabilities and style.

Yes, our design services are platform-agnostic, and our designers can provide design services for multiple platforms, including web and mobile.

We will handle the changes to the design after it has been finalized on a case-by-case basis. Our designers will work with the client to understand their needs and incorporate any necessary changes into the design.

Our company offers various software development services, including web development, mobile app development, corporate website development, and progressive web app development. Our developers work closely with our clients to understand their requirements and create software solutions that meet their business ideas.

Our team takes project delivery and deadlines very seriously. We create a detailed project plan and timeline by ensuring the project is delivered on time to meet our client's satisfaction. If any changes to the timeline are necessary, we will promptly communicate them to the client.

Our team includes experienced testers responsible for testing the software and ensuring it meets the client's requirements with quality standards. If any issues are identified during testing, our team will work to resolve them as quickly as possible.

Our company takes project confidentiality and data security very seriously. We have stringent policies to ensure that client data and information are protected. If a client has specific security requirements, our team will work with them to ensure they are met.

We can provide examples of similar projects we have worked on to help clients better understand our capabilities and experience. You can check our portfolio page to get more information on work.

Yes, we offer a warranty period after the project is completed. We will address any bugs or issues and support the client during this time. Any additional charges for support after the warranty period will be discussed and agreed upon with the client.

Our team provides post-launch support and maintenance to ensure that the software continues functioning as intended and to address any issues that may arise. Our clients can choose from various support and maintenance packages to meet their needs.

Our team provides post-launch support and maintenance to address any bugs or technical issues that may arise. Our clients can reach out to our support team at any time, and we will work to address the issue as quickly as possible.

Our company offers support and maintenance services, including bug fixing, security updates, software upgrades, performance optimization, and ongoing technical support.

Our team is available 24/7 to respond to support requests, and we aim to resolve any issues as quickly as possible. The response time will depend on the severity of the issue and the complexity of the solution, but we always prioritize the needs of our clients and strive to provide the best possible service.

Our team is constantly monitoring for security threats or new software releases, and we will provide updates and upgrades as needed to ensure that our client's software remains secure and up-to-date.

Our company has robust data backup and disaster recovery processes in place to ensure the safety and availability of our client's data. We will work with clients to understand their specific requirements by implementing a backup and disaster recovery plan that meets those needs.

Our team will regularly monitor the performance of our client's software and make recommendations for optimization and scalability as needed. We will work with clients to understand their future growth plans and implement solutions to ensure their software can scale to meet those needs.

The cost of our support and maintenance services will depend on the client's requirements and the scope of the services provided. We will work with clients to understand their needs and provide a quote for our services.

Our team has extensive experience with data migration and integration, and we will work with clients to understand their specific needs and requirements. We will implement a data migration and integration plan that meets those needs and ensures a smooth transition to the new software solution.

Our company has a team of experienced software developers familiar with our client's projects. We have processes to ensure continuity of support and maintenance services even if a key team member leaves. We will work with clients to ensure a smooth transition and minimize disruptions to their support and maintenance services.